Last Updated: May 2018
1. What information we collect from you
We must collect certain personal information about you to be able to provide you with our services. Without it some or more of the Olisto services will not be available to you. You provide us with some types of information, and we also collect information about you automatically.
1.1 Information you provide us
We collect your email address when you create an account with us. We use your email in order to verify that the Account belongs to you, after you create an Account with us, or whenever we need to do so afterwards, for example when you’ve lost access to your account. You can also provide us with your location information (city), in order to be able to use more personalized Trigg conditions in certain Triggs.
When you use our services, namely: when you connect channels to your account and start creating/saving Triggs, we collect information on what these channels and Triggs are. When you connect one or more of the external channels to your account, we collect that information in order for you to be able to create or/and save Triggs and Trigg bundles (more information about collecting information from external channels in 1.3.2).
When you decide to use the Olisto forum, we collect some personal information from you. Namely, your email address, your username, and you may or may not provide us with your name and/or full name.
1.2 Information we automatically collect from your use of the Olisto App and Website
When you use Olisto’s Services, we automatically collect certain information, including personal information, about services you link your Olisto Account to and how you use them. This information is necessary for execution of the Triggs, and as a result to enable us to provide and improve Olisto’s Services and functionalities.
1.2.1 Olisto’s App Device information:
- Device attributes: information such as operating system and hardware version, browser information
- Identifier: unique identifiers (only unique for our iOS app)
- Device signals (the names of Wi-Fi access points used in Triggs, currently connected Wi-Fi networks)
- Data from device settings – information you allow us to see via device settings you turn on (geofence location, camera, push notifications, app foreground and background tracking)
- Network and connections (location history for users with Android device)
1.2.2 Usage information:
We gather information on how you interact with the Website and the App, such as the pages/screens you view, inspiration Triggs you save and enable, details of the conditions and actions you set for the Triggs, and other actions you perform in the Olisto App.
1.2.3 Log Data
We automatically collect log data and device information when you access and use the Olisto App. That information, among other, may include the Internet Protocol (IP) address, access dates and times, crash data, cookie data.
1.2.4 Cookies and similar technologies
1.3 Information we collect from third parties
In order to provide you with extended services of our product, we collect some information from our third-party partners: such as Facebook login, our Channel Partners, and support tools.
1.3.1 Information from Facebook login
If you log in or create your Olisto Account with a Facebook login, we will receive information from Facebook, such as your registration and your profile information. This information includes your id, your first name, last name, your email, and is controlled by Facebook as authorized by you via your privacy settings on Facebook. We store that information for personalization of the app and to assist support requests.
1.3.2 Information from external channels and integrations
After you create an Account with Olisto, you may decide to connect the third-party services represented by the channels in the app (e.g. Philips Hue, Eneco Toon, Instagram). The information that we collect from these partners may include information needed to make the actions or conditions for the particular service work. We don’t collect additional personal information about you from these third parties.
Olisto offers its services to be used through the products of some of its partners (in Integration). If you are using Olisto’s services in this way, Olisto may receive some of your personal information (device information, information on created/saved Triggs, connected channels). Olisto will receive and process any information that is required to make the Integration work, such as relevant events generated by the Partners’ products, list of devices or other items used with the partners’ products and Triggs used with the partners’ products.
1.3.3 Information from customer support services
In order to be able to provide you with an extensive and timely customer support, we are using third-party customer support tool Intercom. Intercom may gather particular personal information about you, such as your name, email, device information, and how you use the App and we have access to that information.
2. How we use the information we collect
We use, store, and process information, including personal information, about you to understand, improve, and develop the Olisto services, as well as to create and maintain safe environment for you to use our services.
Provide, Improve, and Develop the Olisto Platform.
- Enable you to access and use the Olisto platform (App and Website)
- Operate, protect, improve, and optimize the Olisto platform and experience, such as performing analytics and conducting research
- Send you support messages, product updates, marketing offers, newsletters, and alerts
Create and maintain a safe environment
- Verify information provided by users such as to verify the account on Olisto with users’ email).
- Comply with our legal obligations.
- Resolve any disputes with any of our Members and enforce our agreements with third parties.
- Enforce our Terms of Service and other policies.
- Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
3. How we share the information we collect
You provide consent to us to share some of your personal information when you decide to share Triggs with your friends and family. To provide some of our Services we also share some information with our partners and third-party services.
3.1 People you share your Triggs with
You may decide to share some of the your Triggs by the use of the public link. When you share a Trigg, we don’t disclose any additional personal information apart from the information in the Trigg you include when you decide to publicly share the Trigg. It is your responsibility to control the information you share in the Triggs publicly or directly to other people.
3.2 Measurement and Analytics services
In order for us to understand and have a clear picture on how the Olisto App and the Website are being used by our users and for marketing purposes, we make use of several analytics tools. Most of these tools are third-party services that we do share certain anonymized information with about how you use the App and the Website. That is, the screens/webpages you visit, how long you stay there, how many Triggs you use, etc. We do not share information about your name, email address, and other individually identifiable information about you.
3.3 Subsidiaries, Employees, and Independent Contractors
3.4 Customer support related services
In order to provide you with timely and extensive customer support, we make use of the tools like Intercom, Mailchimp, and Zapier with which we do share information about your location, the channels you connect, the number of Triggs you use, your email, the chats and conversations you have with us by means of these tools. We do not share additional personal information with these tools.
3.5 Aggregated and De-Identified Information
We may share information that has been aggregated or reasonably anonymized, so that the information could not reasonably be used to identify you. For example, we may publish aggregated statistics about the use of our services.
4. Age limitations
We don’t intend our services for children below 16 years old. If you find out that a child under 16 has provided us with personal information without consent, please contact us.
6. Your rights
You are entitled to any of the rights described in this section and may request their execution through contacting our Customer support by sending an email to email@example.com.
6.1 Managing Your Information.
You may access and update some of your information through your Account settings. If you have chosen to connect your Olisto Account to a third-party application(s), external Olisto channels like Toon, WoonVeilig, KlikAanKilkUit you can change the status of your connection by disabling/enabling the channels in your App Profile. You are responsible for keeping your personal information up-to-date.
6.2 Rectification of Inaccurate or Incomplete Information.
You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Olisto Account).
6.3 Data Access and Portability.
You may request copies of your personal information held by us. We will provide this in a structured and machine-readable format of your personal data you provided to us.
6.4 Data Retention and Erasure.
We retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Olisto App and services to you, you can delete your account and all your personal information will be deleted within the following 30 days. Please note that if you request the erasure of your personal information:
- We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Olisto may keep some of your information for tax, legal reporting and auditing obligations.
- Because we maintain the Olisto Platform to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
6.5 Withdrawing Consent and Restriction of Processing.
You may withdraw your consent to the processing of your personal information at any time by sending an email to Olisto specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.
You possess the right to limit the ways in which we use your personal information, in particular where (1) you contest the accuracy of your personal information; (2) the processing is unlawful and you oppose the erasure of your personal information; (3) we no longer need to process your personal information, but you require the information for legal claims; or (4) you have objected to the processing (Section 6.6) and pending the verification whether the legitimate grounds of Olisto override your own.
6.6 Objection to Processing.
In some jurisdictions, applicable law may entitle you to require Olisto not to process your personal information for certain specific purposes where such processing is based on legitimate interest. If you object to such processing Olisto will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time ask Olisto to cease processing your data for these direct marketing purposes by sending an e-mail to firstname.lastname@example.org.
Your personal data are treated strictly confidential and Olisto has taken the appropriate technical and organizational security measures against loss or unlawful processing of this data. For this purpose we use several security techniques including secure servers and encryption, as well as physical safeguard of the locations where data are stored.
If you know or have reason to believe that your Olisto Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Olisto Account, please contact us following the instructions in the Contact Us section below.
8. Contact us
Entrada 100, 1114 AA, Amsterdam-Duivendrecht, the Netherlands